Privacy Policy

1. Introduction

Dr. Wilburg's Medical Services (“DWMS”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Address

Health Information

• Medical history
• Appointment details
• Test results and diagnoses
• Treatment information

Technical Information

• IP address
• Browser type
• Device information
• Pages visited and time spent

3. How We Use Your Information

We use the information we collect to:

• Provide and manage healthcare services
• Schedule and confirm appointments
• Communicate with you about your care
• Process payments and billing
• Send appointment reminders and health information
• Improve our services and website
• Comply with legal and regulatory requirements
• Respond to inquiries and provide customer support

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care
• Laboratories and diagnostic facilities
• Insurance providers (with your consent)
• Government authorities when required by law
• Service providers who assist our operations (under confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

6. Data Retention

We retain your personal and health information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with Guyana's healthcare regulations and professional standards.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain processing activities
• Receive a copy of your medical records

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

We provide healthcare services to patients of all ages. For patients under 18, we require parental or guardian consent for the collection and use of personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.